Estate Agents
The role of an estate agent is to:
- act on behalf of owners, buyers and tenants to arrange the sale or lease of property including houses, buildings, factories, shops, farms, land and businesses
- provide market appraisals of properties and businesses for clients
- negotiate the sale or lease of properties and businesses
- prepare agreements between buyers and sellers or landlords and tenants
- collect rents and manage rental properties.
To do any of these you must:
- hold an estate agent’s licence, or
- be employed by a licensed estate agent as an agent’s representative.
A licence authorises an estate agent to operate anywhere in Victoria. Both companies and individuals carrying on an estate agent business must be licensed.
Penalties apply for unlicensed trading. View the Penalties page on the Consumer Affairs Victoria website.
Consumer Affairs Victoria investigates complaints about Estate Agents
Consumer Affairs Victoria is responsible for handling complaints about Estate Agents and deals with Estate Agents who do not comply with legal requirements. For further information visit the Consumer Affairs Victoria - Make a complaint page.