On this page:
Who we are
Victoria's Business Licensing Authority (BLA) provides licences to businesses that need one to operate lawfully.
In performing our role, we balance the interests of business, consumers and the public.
The BLA and Consumer Affairs Victoria share office space and work together closely.
The BLA is an independent regulator within the Victorian Government's Consumer Affairs portfolio, operating under the Business Licensing Authority Act 1998 (the Act).
Licensing and regulation information for the sectors regulated by the BLA can be accessed via the following links:
The Act requires that the Governor in Council appoints BLA members, who must be legal practitioners with at least five years experience.
The BLA Registrar and staff from the Licensing branch of Consumer Affairs Victoria also support the BLA’s work.
The legislation governing the BLA does not require an annual report to be produced.
What we do
Each member of the BLA makes decisions about licence and registration applications. The Chairperson directs our operations and is accountable for the BLA’s performance.
It is our job to ensure applications are dealt with fairly, efficiently and legally. We must balance minimising the regulatory burden against consumer protection issues.
We make our decisions based on information collected from the applicant, other statutory agencies and our own inquiries. We don’t hold formal hearings or hear oral evidence.
On a day-to-day basis we:
- determine licence-related applications for relevant occupations and businesses
- provide accessible and transparent information about licensing and registration criteria and procedures
- maintain accessible public registers of all registrants and licensees
- impose and review conditions and restrictions on new and existing licensees and registrants as appropriate
- refer matters to the Director of Consumer Affairs Victoria or Victoria Police for investigation.
The Registrar:
- maintains our public registers
- manages our compliance with Freedom of Information and privacy legislation
- manages appeals against our decisions.
Values and principles
We operate according to the principles of the:
- Public Administration Act 2004
- Council of Australian Government's principles of best practice regulation
Better business regulation principles in the Victorian Guide to Regulation, covering:
- accountability
- transparency
- effectiveness
- efficiency
- fairness.
Compliance and enforcement
The two agencies responsible for compliance and enforcement in relation to business licensing and registration are:
Consumer Affairs Victoria:
- provides information about applicants to us
- monitors compliance and carries out investigations and enforcement
- engages and educates licensees and registrants.
- provides criminal record checks and detailed reports to us
Victoria Police:
- investigates and enforces the law against illegal sex work service providers
VCAT
The jurisdiction of the Victorian Civil and Administrative Tribunal (VCAT) is to:
- hear appeals about our decisions
- hear disciplinary proceedings initiated by Consumer Affairs Victoria or Victoria Police against licensees and registrants.
Statement of Expectations
The Victorian Government's expectations of the BLA as a regulator are outlined in its current Statement of expectations Business Licensing Authority 2023-24.
For previous Statements of Expectations prior to June 2023, see Statement of expectations.
Contact us
Telephone
1300 13 54 52. Calling this number costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile or payphone.
International callers
+61 3 8684 0741
Interpreter service
131 450
Interpreter services are available from 9am to 5pm, Monday to Friday (except public holidays). For advice and information in languages other than English, call 131 450 and say the English name of your language. Then ask the interpreter to call 1300 13 54 52.
Business hours
9am to 5pm
Monday to Friday
(except public holidays)
Fax
03 8684 0600
Email/online
To email the BLA, complete and lodge the BLA enquiry form.
Post
Registrar
Business Licensing Authority
GPO Box 322
Melbourne VIC 3001
Australia
Information and privacy
View Information and privacy - Business Licensing Authority.