Return to normal view

Your Obligations

The Introduction Agents Act 1997 and the Introduction Agents Regulations 2008 are designed to protect members of the public by outlining how introduction agents must conduct business. 

The Fair Trading Act 1999 also outlines for all businesses what constitutes misleading or deceptive conduct as well as unfair contract terms. These laws also apply to Introduction Agents.

The Director of Consumer Affairs Victoria deals with complaints about introduction agents and can prosecute introduction agents who do not comply with the requirements of these Acts. 

The Consumer Affairs Victoria website also has information you need to know about your obligations to Clients; Agreements and Contracts; Payments Arrangements; and what information is provided to clients.