Return to normal view

Your Obligations

Licensed travel agents should be familiar with all their obligations as a licensee, which can be found in the Travel Agents Act 1986 and Travel Agents Regulations 2007. Heavy penalties can apply for failure to adhere to the legal requirements.

The Act and its Regulations are designed to protect consumers by outlining how travel agents must conduct business. Consumer Affairs Victoria deals with complaints about travel agents who do not comply with legal requirements and can:

• Prosecute them; and,
• Bring them before the Occupational and Business Regulation List of the Victorian Civil and Administrative Tribunal, which can suspend or cancel a travel agent's licence, impose fines and/or conditions.