Feedback
The Business Licensing Authority welcomes feedback.
The BLA and staff within the Licensing Services Group of Consumer Affairs Victoria supporting them actively seek feedback as a valuable opportunity to review processes and services and to make improvements where necessary.
What do we mean by Feedback?
Feedback is any comment, compliment, suggestion or complaint you may wish to make about an experience you have had dealing with our organisation. We would like to know what we are doing well and what we could improve.
The BLA’s Commitment
- We will accept feedback by phone, on our feedback form, by letter, by email or in person. See details of how to contact us with feedback below.
- If you request a response from us on the feedback you provide, we will treat this as a priority and make contact with you within 4 business days.
- If you have a complaint, we will investigate. It may take a few weeks to give you a final response however, we will keep you informed throughout the process.
- If you have an issue that we are unable to help you with, we will endeavour to direct you to the most appropriate alternative avenues for help.
- We will record and analyse the feedback we receive and use it to help improve our business processes, information and services.
- Our privacy policy will guide how we handle your feedback/details.
How to give your Feedback
Phone: 8684 0621 to speak to the BLA Registrar
Email: bla@justice.vic.gov.au
Our Feedback Form:
Postal Address:
Feedback
GPO 322B
Melbourne 3001